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At HF Holidays we are always keen to know more about our guests and how they have
enjoyed their holiday with us. In this way we can strive to achieve continual improvement
and develop the sort of holidays you want.
YOUR HOLIDAY
Please take 10 minutes to complete this survey and we can assure you that your views
and experience will be used by us.
Holiday Location
Number of nights
Date of your holiday
Number in party
BOOKING YOUR HOLIDAY
How was your holiday booked
Friend
Mail
Phone
Website
Agent
Very Good
Good
Acceptable
Poor
Brochure
HF Holidays website (if used)
Booking service/efficiency
Helpfulness of staff
Information sent before your holiday
Any comments
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TRAVEL
Airline
Transfer coach
Taxi transfer
Bedroom No.
Location
ACCOMODATION
How would you rate the accommodation provided by HF Holidays?
Standard of bedroom
Overall Standard
Standard of bathroom
Standard of bar
Public rooms
Cleanliness
Quality and Variety of meals
Breakfast
Dinner
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Helpfulness of management
Staff
Attentiveness of management
Attentiveness of staff
YOUR WALKING HOLIDAY ITINERARY
Enjoyment of walks
Transport to and from walks
Selection and variety of walks
Walks distances
Too easy
Too hard
Just right
Walks ascents / descents
Walks duration
Walks chosen
Easier
Medium
Harder
Mix
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SOCIABILITY OF YOUR HOLIDAY
Overall sociability
Overall enjoyment of the evenings
Which social activities did you most enjoy?
Dancing
Pub/bar
Cards
Quiz
Talks
Free time
Games
Film
Other
Are there any activities not offered you would like to see?
LEADERS / ACTIVITY ORGANISERS
Leaders name
Social leadership
Walking leadership
Local knowledge
Briefings and announcements
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Local tour leader (if relevant)
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YOUR INTERESTS
How many previous HF Holidays breaks have you been on?
First
2-4
5-9
10-19
20+
Others
Which other holiday companies have you travelled with in the past 5 years?
Headwater
Ramblers
Explore
Countrywide
Inntravel
Exodus
Warner Leisure
Adventure Company
What made you choose these companies over HF Holidays?
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What do you like about us?
OVERALL
Why did you choose HF Holidays?
How would you rate your HF Holidays break for overall enjoyment?
How would you rate your HF Holidays break for overall value for money?
Would you take another holiday with us?
Yes
No
Maybe
Would you recommend HF Holidays to family, friends and colleagues?
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YOUR DETAILS (optional)
Title, initial, first name
Surname
Address
Post code
Country of residence
Email address
Would you like to register for our free enewsletter?
Age
Under 18
18-35
36-49
50-64
65-74
75 or over
Gender
Male
Female
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LET YOUR FRIENDS KNOW ABOUT HF HOLIDAYS
- include their name and address below and we'll send our brochure
Please send
Walking Holidays brochure
Leisure Activities brochure
Cyclling Holidays brochure
Family Holidays brochure
Thank you very much for taking the time to answer our survey and for spending your holiday with us.
Brian S Smith
Chief Executive
HF Holidays Ltd