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At HF Holidays we are always keen to know more about our guests and how they have
enjoyed their holiday with us. In this way we can strive to achieve continual improvement
and develop the sort of holidays you want.
Please take 10 minutes to complete this survey and we can assure you that your views
and experience will be used by us.
Your holiday
Holiday Location
Number of nights
Date of your holiday
Number in party
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Your experience of HF Holidays
How was your holiday booked?
Friend
Mail
Phone
Website
Agent
How would you rate HF Holidays?
Brochure
Very good
Good
Acceptable
Poor
HF Holidays website (if used)
Booking service/efficiency
Helpfulness of information provided
Helpfulness of staff
Answering your queries
Ease of booking
Any comments
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Travel
If you have used HF Holidays travel arrangements, how would you rate them?
Airline / train
Transfer coach
Taxi transfer
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ACCOMODATION
How would you rate the accommodation provided by HF Holidays?
Location
Very Good
Overall Standard
Standard of bedroom
Standard of bathroom
Standard of bar
Public rooms
Cleanliness
Quality and variety of meals
Breakfast
Dinner
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Staff
Helpfulness of management
Attentiveness of management
Attentiveness of staff
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Pre-holiday paperwork
Your holiday itinerary
Accuracy of itinerary
Leaders knowledge
Daily programme of activities
Overall itinerary content
Suitability of content
Did you enjoy the programme?
Yes
No
Suitability of coach (if used)
Did this meet your expectations?
Sociability of your holiday
Overall sociability
Enjoyment of the evenings
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Leaders / activity organisers
Leaders name
Programme leadership
Social leadership
Briefings and announcements
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YOUR INTERESTS
How many previous HF Holidays breaks have you been on?
First
2-4
5-9
10-19
20+
Others
What made you choose these companies over HF Holidays?
Which other holiday companies have you travelled with in the last 5 years?
Headwater
Ramblers
Explore
Countrywide
Inntravel
Exodus
Adventure Company
Warner Leisure
Do you belong to any activity group such as walking or bridge clubs?
If yes, please list the most important groups to you
Which newspapers/magazines do you read regularly?
Where do you research your holidays?
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Overall
What do you like about us?
Why did you choose HF Holidays?
How would you rate your HF Holidays break for overall enjoyment?
How would you rate your HF Holidays break for overall value for money?
Would you take another holiday with us?
Maybe
Would you recommend HF Holidays to family, friends and colleagues?
Recommend a friend: Name & address/email
Please add a comment here about your holiday, which we may quote you on in our literature.
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Your details
Title, initial, first name
Surname
Address
Post code
Country of residence
Email address
Would you like to register for our free enewsletter?
Age
Under 18
18-35
36-49
50-64
65-74
75 or over
Gender
Male
Female
Thank you very much for taking the time to answer our survey and for spending your holiday with us.
Brian S Smith
Chief Executive
HF Holidays Ltd