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At HF Holidays we are always keen to know more about our guests and how they have
enjoyed their holiday with us. In this way we can strive to achieve continual improvement
and develop the sort of holidays you want.
YOUR HOLIDAY
Please take 10 minutes to complete this survey and we can assure you that your views
and experience will be used by us.
Holiday titles
Date of your holiday
Number in party
BOOKING YOUR HOLIDAY
How was your holiday booked?
Friend
Mail
Phone
Website
Agent
Very Good
Good
Acceptable
Poor
Brochure
HF Holidays website (if used)
Booking service/efficiency
Helpfulness of staff
Any comments
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TRAVEL
If you have used HF Holidays travel arrangements, how would you rate them?
Airline/ Train
Taxi transfer (if relevant)
HF HOLIDAYS PERSONAL INFORMATION PACK
Usefulness of information
Itinerary / Information booklet
Maps and route maps
Travel directions to hotels
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Location
ACCOMODATION
(Please state overall impression with any comments on specific guest house/hotel?)
Cleanliness
Overall Standard
Helpfulness & efficiency of Staff
Standard of meals
If travelling with a family, how did the accommodation meet your needs
Service / assistance from local agent in resort (if relevant)
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WALKING
Did you find the daily distances
Just right
Too long
Too short
Overall impression of the walking route
Balance of walking and sightseeing opportunities
If you were travelling as a family, how did you rate the suitability of the route for children?
Efficiency of luggage transfer (where applicable)
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YOUR INTERESTS
How many previous HF Holidays breaks have you been on?
First
2-4
5-9
10-19
20+
What made you choose these companies over HF Holidays?
Which other holiday companies have you travelled with in the past 5 years?
Headwater
Ramblers
Explore
Countrywide
Inntravel
Exodus
Warner Leisure
Adventure Company
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OVERALL
What do you like about us?
Why did you choose HF Holidays?
How would you rate your HF Holidays break for overall enjoyment?
How would you rate your HF Holidays break for overall value for money?
Would you take another holiday with us?
Yes
No
Maybe
Would you recommend HF Holidays to family, friends and colleagues?
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Which of the following walking holiday destinations interests you?
Britain
Eastern Europe
Asia
Scandinavia
America
Ireland
Africa
Mediterranean
Western Europe
Which of the following types of walking holidays interests you?
Short breaks (3-4 days)
Guided
Self guided
Harder walking routes
Longer walking routes (7+days)
5-7 day holidays
Easy walking routes
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LET YOUR FRIENDS KNOW ABOUT HF HOLIDAYS
- include their name and address below and we'll send our brochure
Please send
Walking Holidays
Leisure Activities
Cycling Holidays
Family Outdoor Holidays
Group Holidays
Title, initial, first name
Surname
Address
Post code
Country of residence
Email address
Home telephone
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YOUR DETAILS (optional)
Would you like to register for our free enewsletter?
Age
Under 18
18-35
36-49
50-64
65-74
75 or over
Gender
Male
Female
Thank you very much for taking the time to answer our survey and for spending your holiday with us.
Brian S Smith
Chief Executive
HF Holidays Ltd