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At HF Holidays we are always keen to know more about our guests and how they have
enjoyed their holiday with us. In this way we can strive to achieve continual improvement
and develop the sort of holidays you want.  

Your holiday

Please take 10 minutes to complete this survey and we can assure you that your views
 and experience will be used by us.

Holiday Location

 Aberfoyle - The TrossachsAbingworth-South DownsAlnmouth-NorthumberlandArran-Isle of ArranBourton on the Water-CotswoldsBrecon-Brecon BeaconsConistonwater-Lake DistrictConwy-SnowdoniaDerwentwater-Lake DistrictDovedale-Derbyshire DalesFreshwater Bay-Isle of WightGlen Coe-Western HighlandsHaytor-DartmoorJerseyMalhamdale-Yorkshire DalesMontgomery-Shropshire HillsSedbergh-Yorkshire DalesSelworthy-ExmoorSt IvesWhitby

Number of nights

Date of your holiday

Number in party

 SingleCoupleFamily2-44-1010+

Booking your holiday

How was your holiday booked

Friend

Mail

Phone

Website

Agent

How would you rate HF Holidays

Brochure

Very Good

Good

Acceptable

Poor

HF Holidays website (if used)

Very Good

Good

Acceptable

Poor

Booking service/efficiency

Very Good

Good

Acceptable

Poor

Information sent before your holiday

Very Good

Good

Acceptable

Poor

Helpfulness of staff

Very Good

Good

Acceptable

Poor

Any comments

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Bedroom No.

Location of country house

Very Good

Good

Acceptable

Poor

Accommodation
How would you rate the accommodation provided by HF Holidays?

Standard of bedroom

Very Good

Good

Acceptable

Poor

Standard of bathroom

Very Good

Good

Acceptable

Poor

Standard of bar

Very Good

Good

Acceptable

Poor

Public rooms

Very Good

Good

Acceptable

Poor

Cleanliness of country house

Very Good

Good

Acceptable

Poor

Quality and Variety of meals

Breakfast

Very Good

Good

Acceptable

Poor

Dinner

Very Good

Good

Acceptable

Poor

Lunch

Very Good

Good

Acceptable

Poor

Helpfulness of management

Very Good

Good

Acceptable

Poor

Staff

Attentiveness of management

Very Good

Good

Acceptable

Poor

Helpfulness of staff

Very Good

Good

Acceptable

Poor

Attentiveness of staff

Very Good

Good

Acceptable

Poor

Any comments

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Your holiday itinerary

Suitability of coach

Very Good

Good

Acceptable

Poor

Selection and variety of walks

Very Good

Good

Acceptable

Poor

Enjoyment of walks

Very Good

Good

Acceptable

Poor

Walks distances

Too easy

Too hard

Just right

Walks ascents / descents

Too easy

Too hard

Just right

Walks duration

Too easy

Too hard

Just right

Walks chosen

Easier

Medium

Harder

Mix

Any comments

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Sociability of your holiday

Overall sociability

Very Good

Good

Acceptable

Poor

How many organized evening activities did you take part

All

Most

Some

None

Enjoyment of evening entertainment

Very Good

Good

Acceptable

Poor

Type of evening activities

Very Good

Good

Acceptable

Poor

Variety of evening activities

Very Good

Good

Acceptable

Poor

Hosting / presentation of evening activities

Very Good

Good

Acceptable

Poor

Local speaker (if applicable)

Very Good

Good

Acceptable

Poor

Other

Which social activities did you most enjoy?

Quiz

Dancing

Pub/bar

Cards

Games

Free time

Talks

Film

Are there any activities not offered you would like to see?

Any comments

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Walking leaders

Leaders name

Walking leadership

Very Good

Good

Acceptable

Poor

Social leadership

Very Good

Good

Acceptable

Poor

Local knowledge

Very Good

Good

Acceptable

Poor

Briefings and announcements

Very Good

Good

Acceptable

Poor

Any comments

Leaders name

Walking leadership

Very Good

Good

Acceptable

Poor

Local knowledge

Very Good

Good

Acceptable

Poor

Social leadership

Very Good

Good

Acceptable

Poor

Briefings and announcements

Very Good

Good

Acceptable

Poor

Any comments

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Any comments

Walking leadership

Very Good

Good

Acceptable

Poor

Leaders name

Social leadership

Very Good

Good

Acceptable

Poor

Briefings and announcements

Very Good

Good

Acceptable

Poor

Local knowledge

Very Good

Good

Acceptable

Poor

Leaders name

Social leadership

Very Good

Good

Acceptable

Poor

Walking leadership

Very Good

Good

Acceptable

Poor

Briefings and announcements

Very Good

Good

Acceptable

Poor

Local knowledge

Very Good

Good

Acceptable

Poor

Any comments

How would you rate the contribution of the leaders' team to the enjoyment of your holiday

Very Good

Good

Acceptable

Poor

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Your interests

How many previous HF Holidays breaks have you been on?

First

2-4

5-9

10-19

20+

Others

Which other holiday companies have you travelled with in the past 5 years?

Ramblers

Exodus

Headwater

Adventure Company

Explore

Countrywide

Inntravel

Warner Leisure

What made you choose these companies over HF Holidays?

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What do you like about us?

Overall

Why did you choose HF Holidays?

How would you rate your HF Holidays break for overall enjoyment?

Very Good

Good

Acceptable

Poor

How would you rate your HF Holidays break for overall value for money?

Very Good

Good

Acceptable

Poor

Would you take another holiday with us?

Yes

No

Maybe

Would you recommend HF Holidays to family, friends and colleagues?

Yes

No

Maybe

Recommend a friend: Name & address/email

Please add a comment here about your holiday, which we may quote you on in our literature.

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Your details

Title, initial, first name

Surname

Address

Post code

Country of residence

Email address

Would you like to register for our free enewsletter?

Yes

No

Age

Under 18

18-35

36-49

50-64

65-74

75 or over

Gender

Male

Female

Thank you very much for taking the time to answer our survey and for spending your holiday with us.


Brian S Smith
Chief Executive
HF Holidays Ltd

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